Jacob Sunkel

Hello! I’m happy to welcome you to my profile. A quick snapshot of me – I am a customer-obsessed leader fueled by big ideas and a passion for excellence. I turn customer-facing operations and turn them into growth engines, all while attacking the biggest operational bottlenecks and sprinkling in a heavy dose of puns and humor.

I am committed to driving for excellence – Life is too short for subpar support. Exceptional service is a moral imperative—a way to honor every customer’s time and trust.

What is the “how” – how do you deliver excellence. The top way – value your team, and they’ll value your customers. With over 10 years leading customer operations, I’ve built thriving cultures that delivered 98% CSAT, 10x growth, engaged employees, efficient operations, and delightful customer experiences.

There’s another core aspect to my contributions – effective operations management. Scorecards so we know when we’re winning, a culture of celebration, mapping processes, automating repetitive tasks, and defining roles so we can take extreme ownership. I also serve executive leadership through building vital metric dashboards, speaking as the voice of the customer, breaking down silos, and bridging gaps between cross functional teams.

I see a future where AI and technology amplifies human connection, creating customer experiences that are proactive, personalized, efficient, and delightful. I’m not just dreaming of this future—I’m building it.

If you’re looking to be part of this transformation, let’s connect and lead the way together.